Privacy Policy

1. Information We May Collect

We may collect information that you voluntarily provide when contacting PT. Tremco Trinusa, requesting a quotation, sending an RFQ, submitting a product inquiry, asking for technical-commercial support, or communicating with our team.

• Name, company name, job title, department or business identity.
• Email address, phone number, WhatsApp number and contact details.
• Product category, brand, model, part number, quantity, urgency and delivery requirement.
• Machine application, project scope, technical problem, production line information or industrial use case.
• Photos, datasheets, drawings, BOM references, product labels, nameplates or other files you choose to send.
• Website usage information such as pages visited, browser type, device information and general technical logs.

2. How We Use Information

PT. Tremco Trinusa uses submitted information for legitimate business, sales, quotation, technical-commercial and customer support purposes.

• To respond to inquiries, RFQ, quotation requests and product sourcing requests.
• To identify suitable industrial product categories, brands, models or technical direction.
• To communicate with buyers, procurement teams, engineering teams, maintenance teams or project teams.
• To prepare commercial offers, product availability checks, sourcing direction or technical-commercial follow-up.
• To improve website content, user experience, product navigation and inquiry quality.
• To maintain business records, internal administration, compliance and dispute prevention.

3. WhatsApp, Email and Third-Party Communication

Our website may include WhatsApp links, email links, external brand references or third-party services. When you communicate through WhatsApp, email or other third-party platforms, those platforms may process your information according to their own privacy policies. PT. Tremco Trinusa is not responsible for privacy practices of third-party platforms that are not controlled by us.

4. Cookies and Website Technology

Our website may use basic cookies, analytics tools, server logs or similar technologies to understand website performance, improve page navigation, maintain security and support a better user experience. You may adjust browser settings to refuse or delete cookies, but some website functions may not work properly.

5. Sharing of Information

We do not sell personal data. We may share necessary information only when needed for business, operational or legal purposes.

• With internal sales, engineering, procurement or support teams.
• With relevant principals, manufacturers, vendors, logistics providers or business partners when needed to process your inquiry.
• With service providers that support website, email, hosting, IT, analytics or business operations.
• When required by applicable law, regulation, legal process, government authority or dispute resolution process.

6. Data Security

We apply reasonable administrative, technical and organizational measures to help protect submitted information from unauthorized access, misuse, loss or disclosure. However, no method of internet transmission, email, WhatsApp communication or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain information only as long as reasonably necessary for inquiry handling, quotation follow-up, business records, legal compliance, dispute prevention and legitimate operational purposes. Retention periods may vary depending on the nature of the inquiry, transaction, project or legal requirement.

8. Your Rights

Subject to applicable Indonesian laws and regulations, you may request access, correction, update, restriction or deletion of certain personal data that you have submitted to PT. Tremco Trinusa. We may need to verify your identity and may retain certain information when required for legal, compliance, business record or dispute prevention purposes.

9. Children’s Privacy

Our website and services are intended for business, industrial and professional users. We do not knowingly collect personal data from children. If you believe that a child has submitted personal data to us, please contact us so that we can review and take appropriate action.

10. Updates to This Privacy Policy

PT. Tremco Trinusa may update this Privacy Policy from time to time to reflect operational, legal, regulatory or website changes. The latest version will be published on this page with the effective date shown above.